Please contact Factory Effex if you would like to return anything. You will need an RA number. This does not a guarantee of the return. A Factory Effex customer service representative will contact you upon receipt and approval of this return. Please do not return anything without contacting Factory Effex first and receiving an RA number.
All returned items may be subject to a restocking fee and some items may not be returnable (ie: custom products).
SHIPPING AND DELIVERYOur goal at Factory Effex is to get your custom products to you as soon as possible.
DX1 Custom Number Plate Backgrounds
The following outlines the processing and manufacturing timeline for all DX1 preprinted number plate backgrounds. This does not encompass our custom bike and ATV graphics or custom accessories. Please see below for processing and manufacturing guidelines on all other custom graphics and accessories.
Use the processing and manufacturing guideline below to determine when your DX1 Custom Number Plate Background order will be completed.
For all international orders, please add 24 hours to your expected ship date. All international orders will be processed and manufactured within 72 business hours. The 2pm PST cutoff time (see above) applies to all international orders. Please contact Factory Effex at (+1) 661-255-5611 for more information. Factory Effex is not responsible for any additional duties, tariffs, brokerage, storage or delivery surcharges incurred by customers outside the U.S.
All other DX1 Custom Products
Due to art and manufacturing times, custom graphics and accessories are normally processed and manufactured in 2 weeks. Depending on the time of year, the production timelines may vary. If you have ordered Custom number plate backgrounds with other custom graphics, they will all ship together in 2 weeks unless we are notified to ship separately.
FX Products (Preprinted graphics, wheels, hoses, hardparts, seat cover, apparel)
All warehoused product will ship out in 1-2 days from when the order is taken.
What Personal Information About Customers Does factoryeffex.com Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at factoryeffex.com. Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on our Site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, improving our Site, customizing future shopping for you, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses our Site. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at factoryeffex.com if we cannot recognize you, we want you to be aware that these tools exist.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from factoryeffex.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
Information from Other Sources: We might receive information about you from other sources and add it to our account information.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as personalized greetings and storage of items in your shopping cart between visits.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our coolest site features, and we recommend that you leave them turned on.
Does factoryeffex.com Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. Agents have access to personal information needed to perform their functions, but they may not use information for other purposes.
Promotional Offers: Sometimes we send offers to selected groups of Factory Effex, Inc. customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences.
Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Factory Effex, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of Factory Effex, Inc. and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Factory Effex, Inc., our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter.
We reveal only a fraction of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Which Information Can I Access?
We give you access to a broad range of information about your account and your interactions with our Site for the limited purpose of viewing and, in certain cases, updating that information.
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such factoryeffex.com features as wish lists and customer reviews.
You can add or update certain information on pages such as those listed in the "Which Information Can I Access?" section above. When you update information, we might keep a copy of the prior version for our records.
factoryeffex.com does not sell products for purchase by children. We sell products for purchase by adults. If you are under 18, you may use factoryeffex.com only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Related Practices and Information: Conditions of Use
Information You Give Us: You provide most information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through factoryeffex.com or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; compile a wish list or other gift registries; provide employer information when opening a corporate account; provide and rate reviews; specify a notification; and employ other Personal Notification Services, such as Factory Effex, Inc. Notifications. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone numbers; people (with addresses and phone numbers) listed in your address book; content of reviews and e-mails to us; and any other personal descriptions provided.
Automatic Information: Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such a top sellers; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; your purchase history; and the phone number you used to call our phone number.
Information from Other Sources: Examples of information we might receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Information You Can Access: Examples of information you can access easily at our Site include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences, and address book); e-mail notification settings (including Alerts, Available to Order notifications, and newsletters); recommendations (including recent product view history, prior order history, and Favorites); shopping lists and gift registries (including Wish Lists); and your account (including your product Reviews, Requests, and Recommendations, personal profile, and address book).
TERMS AND CONDITITIONS
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.