Return Policy

Please contact Factory Effex if you would like to return anything. You will need an RA number. This is not a guarantee of the return. A Factory Effex customer service representative will contact you upon receipt and approval of this return. Please do not return anything without contacting Factory Effex first and receiving an RA number as it will be refused/returned.

All returned items may be subject to a restocking fee and some items may not be returnable (i.e.: custom products).Apparel items being returned must still have the hangtags attached, original packaging intact, and be in clean re-sellable condition.

For all returns, please email us at [email protected]

Please include your Name, Order Number and reason for return. You will be issued an RA number to send the product back for review.

Shipping & Delivery

Our goal at Factory Effex is to get your custom products to you as soon as possible.

Free Shipping

We offer free ground shipping on orders over $75 for US customers only. Free shipping can not be combined with any other discounts, specials or promotions. If you are a Hookit rider, please select a shipping option other than the free shipping otherwise we add standard ground shipping to your order after processing. Free shipping is not offered on chair products.

Custom Number Plate Backgrounds

The following outlines the processing and manufacturing timeline for all DX1 preprinted number plate backgrounds. This does not encompass our custom bike and ATV graphics or custom accessories. Please see below for processing and manufacturing guidelines on all other custom graphics and accessories.

Use the processing and manufacturing guideline below to determine when your DX1 Custom Number Plate Background order will be completed.

See below to see when you you custom number plate backgrounds will ship out from our building:

Orders placed on Saturday – will ship no later than Wednesday

Orders placed on Sunday- will ship no later than Wednesday

Orders placed on Monday – will ship no later than Wednesday

Orders placed on Tuesday – will ship no later than Thursday

Orders placed on Wednesday – will ship no later than Friday

Orders placed on Thursday – will ship no later than Monday

Orders placed on Friday – will ship no later than Tuesday

Order cutoff time is 2pm PST. If orders are received after 2pm, they will be considered part of the next day’s orders.

For all international orders, please add 24 hours to your expected ship date. All international orders will be processed and manufactured within 72 business hours. The 2pm PST cutoff time (see above) applies to all international orders. Please contact Factory Effex at (+1) 661-255-5611 for more information. Factory Effex is not responsible for any additional duties, tariffs, brokerage, storage or delivery surcharges incurred by customers outside the U.S.

All Other Custom Products

Due to art and manufacturing times, custom graphics and accessories are normally processed and manufactured in 1-2 weeks. Depending on the time of year, the production timelines may vary. If you have ordered Custom number plate backgrounds with other custom graphics, they will all ship together in 1-2 weeks unless we are notified to ship separately.

Other FX Products (Preprinted graphics, hoses, hardparts, seat cover, apparel)

All warehoused product will ship out in 1-2 days from when the order is taken.